Terms of Service

1. General provisions

These terms and conditions of purchase and sale (hereinafter referred to as "Terms and Conditions") define the rights, duties and obligations of the person who purchases the goods in this online store (hereinafter referred to as the "Purchase") and Upcommerce, company code 307014308 (hereinafter referred to as the "Seller") in connection with the Buyer's purchase of goods from the Internet. By purchasing the product in the online store, the Buyer agrees to the application of these Terms and Conditions.

2. Purchase-purchase contract

2.1. The purchase and the purchase agreement between the Buyer and the Seller are considered concluded from the moment the Buyer creates a purchase order in the online store, specifies the delivery address, chooses to pay by face and clicks the "Complete order" or "Confirm ✔️" button, and continues until the full fulfillment of the obligations stipulated in this Agreement. In the event that the Buyer does not accept all or part of the Terms, the Buyer is not obliged to place an order.

2.2. Every contract concluded between Pircēju and Pārdevēju is saved in the e-store database.

3. Buyer's rights

3.1. The buyer also has the right to purchase the product in the e-shop in accordance with these Terms and Conditions and the laws of the Republic of Lithuania.

3.2. The Buyer (consumer) and the right to withdraw from the electronic store or the goods purchase-sale contract concluded by the Seller (except for audiovisual works and phonograms in any video or audio carrier, computer program purchase contract, the Buyer (consumer) and the right to

Delivery guarantee

We offer an additional guarantee of flawless delivery, which can be requested within 48 hours of receiving the product.
If the product is damaged in transit or does not match your order, please notify us of the error within 48 hours of delivery. Please send us an e-mail with a photo of the package (the label is also visible in the photo) and a photo of the received product that clearly shows the damaged area.
We will process your claim as soon as possible and provide you with a replacement product.
The claim will be sent too late, it will be treated as a product complaint.



Warranty of technical products

Some of the products we offer also have a 24-month warranty. The warranty can only be applied to technical products and electrical appliances offered by us. The 24-month warranty period starts from the day of receiving the goods. According to the Consumer Rights Protection Law, the guarantee can be used using an invoice, which also serves as a guarantee.

The buyer has the right to provide a guarantee, if the invoice is submitted together with a claim or if the invoice is not confidential.

The warranty is not valid if:

the item is physically damaged;
the product and normal signs of wear and tear caused by use;
product and damaged as a result of incorrect, inappropriate or negligent use.
Products for which you want to use the warranty must be checked, so please submit photos or videos of the defect together with the warranty request. If necessary, we will also ask you to send the product to us for testing.

With it, we will confirm your warranty claim, and we will send you a new product. You also have the right to repair the product, but you should take into account that the repair period is longer than the delivery period of a new product. If the repair will last more than 45 days, your product will be replaced with a new product. We cannot offer a new product, we will refund the full purchase price of the product.

For a summary of the procedures, see the "Warranty nomaina" section of the website.



c) Complaint about a damaged product

If the product does not work properly, please write to us at info@stripz.lt and we will help you get the necessary information. This will prevent possible misuse of the product and damage to the product itself, as well as injuries to your child or other persons.
If the product does not work, you can file a complaint and point out the product's defects. Events that are considered to be significant product defects and are presented in this purchase and sale regulation vii. section. You have the right to file a complaint about significant defects only if these defects existed at the time of purchase, but were discovered only later.
If the product does not work due to a significant defect, please report the defect as soon as you notice it, but in any case no later than two months from the date of the notice of the defect. Please send us an e-mail with a photo or video of the damaged product, which clearly shows that the product is not working. If necessary, we will also ask you to send the product so that we can check it and determine if the product is defective.
We will not be able to review your complaint about products that are damaged as a result of improper use, misuse, or use that is not necessary to determine the nature, properties, and functionality of the product. If, after your complaint has been resolved, you would like the product in question to be returned, we will send it back to you and invoice you for the cost of shipping the product in question.
The seller is responsible for product defects that are discovered within 2 years after delivery. The seller must respond to the complaint within 3 working days.
If you complain about a significant defect, you can use the following options:
Product replacement,
refund,
product defect prevention or
refund of part of the money.
See a summary of the procedures in the lower part of the website, in the section "Sūdzības un pārāzūbības".

7. Delivery of goods

7.1. The goods are delivered by the transport company at the expense of the Buyer. In cases specified by the Purchaser, the Product is delivered at the Purchaser's expense.

7.2. The exact delivery price depends on the price and weight of the ordered product, so the possible delivery price will be determined only after the order is placed.

7.3. The delivery service is ordered separately before the payment of the Preces and the selected service. The Customer pays for the delivery service. In the cases specified by the individual Pārdevēja, the delivery service is paid by the Pārdevās.

7.4. The goods are usually delivered to the address indicated by the Buyer within 10-18 working days after receiving the payment for the goods and transporting the goods, while the goods are in the warehouse of the seller. The Seller does not guarantee that the Goods will be delivered within the period specified in the previous offer in all cases, in particular, the Goods ordered by him will not appear in the Seller's warehouse. The fee is paid in the entire territory of the Republic of Lithuania, including the Curonian Spit (additional fee applies).

7.5. The exact delivery dates of the Goods are specified in the notification that the Seller provides to the Buyer at the e-mail address that the Buyer specified in the registration form. The respective Buyer, after concluding the purchase-sale contract, undertakes to check the above-mentioned e-mail address every day until the delivery notification is received.

7.6. At the time of delivery, the Buyer or, where applicable, the Buyer's representative together with the representative of the transport company checks the condition of the package, the quantity of the goods, the quality and assortment of the shipment.

7.6.1. In the event that damage to the package of the shipment is detected, but no inconsistency(s) are found in the quantity, quality or assortment of the goods, the Buyer or, respectively, the Buyer's representative, notes the damage to the shipment's packaging in the date registration log or on the paper label submitted by the representative of the transport company.

7.6.2. If there is an inconsistency(s) in the quantity and/or quality, and/or assortment of the goods, the Buyer or, accordingly, the Buyer's representative may not accept the shipment. In this case, the representative of the transport company together with the Pircēju or the customer, together with the customer, fills out the inspection protocol of the shipment, in which the detected violations are noted.

7.6.3. After the Buyer or, respectively, the Buyer's representative has accepted the shipment and signed the date registration log or paper label submitted by the representative of the transport company, as well as noted the damage to the package of the shipment, it is considered that the goods were delivered in damaged packaging, but the quantity, quality and assortment of the goods meet the terms of the purchase agreement and the additional services specified in the date registration log or paper label are valid.

7.6.4. as soon as the Buyer or, respectively, the Buyer's representative, accepts the shipment and signs it without notes on the date registration log or paper delivery note submitted by the representative of the transport company, it is considered that the goods have been delivered in safe packaging, the quantity, quality and assortment of the goods comply with the terms of the purchase agreement and the additional services specified in the date registration log or paper delivery note are valid.

7.7. After the delivery of the Goods to the address indicated by the Buyer, the Goods are considered to have been delivered to the Buyer, regardless of whether the Goods were actually received by the Buyer or another person who received the Goods at the address indicated. If the Product is not delivered on the scheduled delivery date, the Buyer shall notify the Seller immediately, but no later than the next day after the scheduled delivery date. Otherwise, the Buyer loses the right to file a claim against the Seller for non-delivery or late delivery.

7.8. The goods will be accepted by a person who is not the Buyer, for the Buyer, filling in the delivery information of the order, and the details of the person who will accept the goods must be specified.

8. Return of goods

8.1. The consumer also has the right to withdraw from the online contract (ie, return the quality product) within 14 days without giving a reason.

8.1.1. Return costs are borne by the buyer.

8.1.2. The buyer is responsible for the correct assembly and packaging of the returned product. If the Product will not be complete and/or properly packaged, the Seller will not accept the returned Product.

8.1.3 Goods are not accepted back if they are used and/or damaged and/or have lost their marketable appearance.


8.1.4 The refund is paid to the Buyer within 5 working days after returning the Goods.

9. Responsibility

9.1. The buyer is responsible for the correctness of the data entered in the registration form. The buyer is responsible for the consequences arising from the inaccuracy or inaccuracy of the data provided in the registration form.

9.2. The parties in violation of the purchase-sale contract concluded using the online store shall be liable in accordance with the procedure established by the law of the Republic of Lithuania.

9.3 -

9.4. In compliance with the provisions of Article 8. paragraph 3. point of the Law of the Republic of Lithuania on Electronic Signatures, the Buyer agrees with the Vendor that the Purchaser's activity is approved in the online store or applied to the online store for the data (authentication code) and the legal force of the electronic signature provided for in Article 8. paragraph 1. point of the Law on Electronic Signatures (that is, it has the same legal force as a signature on a written document and is admissible in court as a means of pleading). The buyer is also obliged to keep his/her application data in the online store safe and not to disclose it, to ensure that these data are known and used only by him/her, and not to make these data available or otherwise available to other persons. If he/she suspects that his/her application data may have been accessed by another person, he/she shall immediately notify the Seller and immediately notify the Seller of any violation or disclosure of his/her application data in the online store. All actions performed using the Buyer's identification code are considered to be the Buyer's actions, and the Buyer assumes full responsibility for the consequences of such actions.

9.5. The Buyer is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites through the links in the Buyer's online store.

9.6. The seller is not responsible for the fact that the color, shape or other parameters of the product displayed in the online store do not match the actual size, shape and color of the product due to the characteristics of the monitor used by the Buyer.

9.7. In the case of damage, the guilty party compensates the other party for direct losses caused by its fault.

10. Processing of personal data

10.1. By clicking on the "Confirm order" or "Sign up" button, the Buyer confirms that he/she and his/her representatives (consent to the Buyer and his/her representatives) agree to provide his/her personal data to the Seller as specified in these Terms and Conditions and the registration form, and that he/she does not object to the Seller processing the personal data provided by the Buyer and his/her representative for the purpose of online sales.

10.2. By clicking on the button "Confirm order" or "Sign up", the Buyer confirms that he and his representatives (Consent to the Buyer and his representatives) agree that the information provided by the Buyer and/or his representatives will be provided to third parties selected by the Seller to process online trading purposes, as described in the next paragraph.

10.3. By clicking on the "Confirm order" or "Pay" button, the Buyer confirms that he/she and his/her representatives (the Buyer must have the consent of his/her representatives) agree to show the Seller and/or the third person who delivered the Product according to the Seller's instructions, one of the following identification documents of the Buyer's person at the place of receipt of the Product: passport, identity card, young driver's license to identify the Buyer and his/her agents for online sales. The Buyer also confirms that he and his representatives (consent to the Buyer and his representatives) agree that at the time of receipt of the Goods, at the place of receipt of the Goods, the Seller and/or a third party who delivered the Goods on the instructions of the Seller, without the personal identification document submitted by the Buyer and/or his representatives, will process these data (including, but not limited to, those to the Seller) for online trading purposes.

10.6. By clicking on the button "Confirm order" or "Sign up", the Buyer confirms that he (the Buyer and a natural person) and his representatives are aware of his right to access his personal data, which is processed by the Seller, the nature of the processing, to request the correction, destruction or suspension of his personal data, if the processing does not comply with the provisions of the law, and he objects to the processing of his personal data for any purpose other than the Law.

10.7. By clicking on the "Confirm order" or "Sign up" button, the Buyer confirms that he/she and his/her representatives are aware of his/her right to refuse to provide his/her personal data, but understands that personal data is necessary and necessary to unambiguously identify the Buyer and/or his/her representatives for the purpose of online shopping, and in the event that the Buyer does not provide personal data and/or does not object to its processing for the purpose of online shopping, he/she will be allowed to conclude and/or execute the contract.

11. Sending information

11.1. The Seller sends all notifications to the e-mail address provided by the Buyer in the registration form.

11.2. The buyer sends all notifications and questions to the address indicated in the "Contact" section of the Seller's e-shop.

12. Final provisions

12.1. The Buyer and the Seller agree that all information provided on the Seller's e-business website (including, but not limited to, these Terms and Conditions, information about the Seller, the offered goods and services and their characteristics, the Buyer's right to exercise rights, the Buyer's right to withdraw from the purchase-sale agreement, the Seller's product maintenance services and guarantees (such as these)) is considered to be provided to the Buyer in writing.

12.2. These Terms and Conditions do not limit the rights of the Purchaser, as defined by the laws of the Republic of Lithuania.

12.3. All disputes arising from the purchase contract between the Pircēju and the Pārdevēju or related to it shall be resolved in a separate way. It failed to reach a consensus, and disputes were resolved in accordance with the procedure established by the legislation of the Republic of Lithuania.